Customer Service

Customer Service. Two words, one concept. At Easy Travel, this is what drives our business. We strive to deliver it, from the moment you make your first enquiry to the moment you wave goodbye at the airport. We brief you face-to-face before you depart on your trip, we adapt to your needs throughout, we de-brief at the end. Your feedback is carefully reviewed, as we strive to constantly improve our business. For an important trip like this, excellent service is what you are entitled to expect, and excellence is the standard we seek to achieve. All the time, every time.

Guides

Driver-guides and mountain guides are crucial to the success of any safari. After all, these are the people who will spend every day with you, looking after your safety, your comfort and your enjoyment. Easy Travel guides are all highly trained, resourceful and knowledgeable; they are all experts in their own field, whether it's spotting wildlife or judging the weather conditions halfway up Kilimanjaro. But skills and knowledge are simply not enough to be a guide at Easy Travel. Like everyone in the company, our guides must be passionate. They must love showing our travellers the very best of Tanzania, always with courtesy, always with good humour and always with your satisfaction as their goal.

Transportation

Out in the wilds of Tanzania, reliable vehicles are an absolute essential. Easy Travel owns a fleet of custom-built Land Cruisers, renowned for being sturdy and adaptable, able to handle the roughest terrain. But owning the right vehicles is just part of the story, because maintaining and servicing them is just as important when it comes to ensuring that our travellers can travel safely and securely out in the bush. Radios, heavy-duty wheels, first-aid kits, extra fuel tanks are all fitted for your safety; pop-up hatches, cushioned seats, armrests are provided for your comfort. At Easy Travel, we pride ourselves on the quality of the transport we provide - designed for your safety, designed for your comfort.

Local Operators

See Tanzania, with Tanzanians. See Tanzania with people who love the country. See Tanzania with people who know the country. As a local company, run by Tanzanians, we at Easy Travel understand what there is to see, where, when and how best to see it. When you're planning your trip, our dedicated office staff can advise you of where and when to go. When you're out on safari, our driver-guides know where to find the best wildlife, their habits and habitats. As Tanzanians, they know the people, they know the culture. Tanzania with Tanzanians -surely the best way?

Service 24/7

Before, during and after your chosen trip, Easy Travel staff are here to help. Our experienced staff will suggest and advise, always remembering that it is your safari and, therefore, your choice. With our travellers being based all over the world, we know we have to 'cross the time-zones' and be available when you need us, to answer your queries when you're planning your visit. And when you're on your trip, our back-up staff are always available to help, in the unlikely event that you need some assistance which your driver-guide cannot provide. 24/7 - help when you need it, that's our philosophy.

Value

Easy Travel believes in value and our objective is to deliver it, to all our travellers, on every trip, no matter how long or short it might be, irrespective of which category you choose. Of course, 'value' is different to 'price.' We cannot guarantee that you won't find a cheaper trip, but we would be very surprised if you found a trip that provides better value.

Accommodation

Many of our travellers don't quite know what to expect from their accommodation on safari. Most are then pleasantly surprised! Easy Travel takes a very close interest in the accommodations used on our trips, visiting them all regularly to ensure that they meet our exacting standards. And rest assured, whether it's an Arusha hotel, safari lodge or tented camp, we select the very best available in each category. Prepare to be pleasantly surprised!

Our Styles

At Easy Travel, we pride ourselves on our flexibility and our commitment to providing trips to suit all budgets. Just read the full descriptions of our three styles on our website and make your choice - we won't disappoint you. For our Budget trips, we keep your accommodation simple, using public campsites, but with no compromise on quality or adventure. Easy Travel's Comfort-category trips use carefully selected small lodges and tented camps, perfectly blending quality with value. Last, but certainly not least, our Luxury category provides the very best accommodation for those travellers who prefer state-of-the-art lodges or tented camps, all equipped with the finest facilities available.

Small Group Tours

With 25 years of experience, Easy Travel have designed their Small Group Tours to show you the very best of Tanzania. And with never more than six travellers on safari trips and ten travellers on trekking trips, you'll enjoy the wildlife in a truly intimate atmosphere. No big crowds, no big buses: just a few like-minded people to share the experience. We take you to the best parks, with our expert driver-guides finding you the finest spots for your wildlife photos, introducing you to the best of Tanzanian culture, and sharing their deep knowledge with you. On our Small Group Tours, our guides always have time to answer your questions.

Private Tours

Our small group tours are intimate and very popular, but some of our travellers prefer their own extra privacy when on safari. Perhaps you're on your honeymoon, perhaps you're celebrating a special anniversary with close relatives, perhaps you just want to cherish those magical safari moments with a group of very special friends. Just let us know and we at Easy Travel can organise it for you. Your safari, shared with those you love: that's our Private Tour option.

Day Tours

There's a lifetime of adventures to see and enjoy here in Tanzania. We want you to stay as long as possible, to see as much as you can and soak up the culture. But we appreciate that some people are just passing through, or visiting on business with little time to spare. At Easy Travel, our Day Tours are designed to give busy people a chance to get an insight into Tanzania and its wildlife in a short time. We'll pack as much in as we can, as much as you want. Just ask us and we'll make it happen. Even if it's only one day, we'll make it one to remember.

Tailor-made Tours

For those who know what they want and how they want it, Easy Travel are delighted to make it happen. Some of our travellers have been to Tanzania before, some have even been here before with Easy Travel. Choose the parks you want to visit, the accommodations you want to stay in, the length of time you want to stay. We're always happy to advise on planning…but for those 'in the know' we also happy to let them do the planning, too. Just tell us what you want and we will deliver it, exactly as you require.