We are proud of and very grateful for the feedback we receive from our visitors. We are also fortunate, but very humbly, we do not consider that such feedback comes from luck. At the very heart of our operation are our seven core values, those principles to which everyone at Easy Travel adheres. If you read these, you will understand a bit more about us and perhaps why we get such positive feedback from our incredible guests:
Good communication, especially when you’re climbing, is essential. At Easy Travel, everyone understands this, everyone practises it, and everyone knows that first-class communication involves listening as well as talking.
Having and sharing expert knowledge is also a core value at Easy Travel. Whether it is during your booking process, or high up on the mountain slopes, you want a team that knows what to do, a team of experts you can rely on. That’s what we provide: true expertise.
Honesty is a quality we never compromise on. We tell you the truth about your climb, during the enquiry and booking process, on our website, in our briefings, face-to-face. The last thing you want is a nasty surprise, halfway up Kilimanjaro. So, we tell you straight, exactly what you need to know.
Whatever we do, we do it with passion. We are fortunate, we live in a beautiful country, so it is easy to be passionate! The mountains give us our livelihoods, and we respect that. All of our crew members love what they do, and they want to share their passion with you.
Valuing relationships ranks very highly with us. Our relationships with our guests are hugely important, as are the relationships with our staff, our porters and everyone who contributes to a great and safe climb. If we properly value the people we interact with, then we have the makings of a great business and top-class customer service. And our relationship with our environment is equally important.
Easy Travel has been in business for over 35 years, that’s a lot of experience. And not just experience, but great experience, experience of delivering unforgettable memories to our thousands of guests over many, many years.
All of the above core values allow us to provide excellent service, to you, our guests, from the first point of contact to the moment we say ‘goodbye’ to you as you leave Tanzania. Everything we do, from the smallest detail, is geared towards your satisfaction. Do we succeed? Read our reviews and make up your own mind!